baajilive Privacy Policy
Your personal information is our highest priority. This policy describes in detail how baajilive collects, uses, and protects your data.
1 What Information We Collect
We collect various types of information during registration and use of the baajilive platform. This information falls into two main categories: information you provide directly, and information collected automatically.
Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Residential address
- bKash, Nagad, Rocket, or Upay account details
- Username and password chosen at account creation
- Messages and their content sent to customer support
Information Collected Automatically
- IP address and device identifier
- Browser type and operating system
- Login time and activity logs
- Information collected through cookies and similar tracking technologies
- Gaming activity, betting history, and transaction records
- Referral source (which link or channel you came from)
- General location information (at the country level)
2 Purpose of Using Information
baajilive uses your information only for lawful and specific purposes. The main purposes for which we use your information are described in detail below:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Completing registration, login, and account verification processes | Contractual necessity |
| Financial Transactions | Processing deposits, withdrawals, and reward distributions | Contractual necessity |
| Identity Verification (KYC) | Confirming user age and identity, and preventing fraud | Legal obligation |
| Customer Support | Resolving issues, receiving complaints, and providing assistance | Legitimate interest |
| Security and Fraud Prevention | Detecting unusual activity and keeping accounts secure | Legitimate interest and legal obligation |
| Service Improvement | Analyzing data to improve user experience | Legitimate interest |
| Marketing Communications | Sending relevant offers and updates (based on consent) | Consent |
| Responsible Gaming | Identifying excessive gambling risks and providing necessary support | Legitimate interest and legal obligation |
We do not sell your information to any third party. Our data management is entirely dedicated to improving the quality of your service and keeping it secure.
3 Data Storage and Security
baajilive follows industry-leading technology and practices to ensure the security of your personal information.
Encryption
All sensitive data is protected by 256-bit SSL/TLS encryption. Encrypted channels are used at every stage of data transmission.
Secure Servers
Your information is stored in secure data centers with both physical and digital security measures in place.
Access Control
Only authorized staff can access your information, and every access is logged and audited.
Regular Audits
Our security systems are regularly tested and assessed by external experts so that any vulnerabilities can be identified and resolved quickly.
Password Protection
Passwords are never stored in plain text — they are kept in encrypted form using strong hashing algorithms.
Data Breach Notification
If a data breach occurs, we will promptly notify affected users and take the necessary steps.
4 Sharing Information with Third Parties
baajilive does not sell your personal information to any third party. However, in certain circumstances, limited information may be shared with trusted partners:
Payment Processors
Necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organizations follow their own privacy policies.
Technology and Analytics Services
Anonymous and aggregated analytical data may be shared with trusted technology partners to monitor and improve platform performance.
Legal Authorities
We are legally obligated to provide information to authorities under court orders, regulatory directives, or applicable law. This type of sharing is not at our discretion — it is a legal requirement.
Game Providers
The minimum information necessary to validate gameplay is shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt. This information is used solely for the purpose of delivering gaming services.
5 Cookies and Tracking Technology
The baajilive website uses cookies and similar technologies to improve your browsing experience and monitor platform performance.
Essential Cookies
These cookies are essential for operating the basic functions of the website. They are used to maintain your login session and ensure security. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand how users interact with the platform. The data collected is analyzed in anonymous and aggregated form.
Preference Cookies
These cookies are used to remember your language preference, theme selection, and other personal settings.
Cookie Controls
Most cookies can be controlled or disabled through your browser settings. However, disabling essential cookies may affect some website functionality.
6 Your Rights
As a baajilive user, you have the following rights regarding your personal information:
Access
You have the right to know what information we hold about you. Upon request, we will provide a copy of the information collected.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Ensuring accurate information is important for both you and us.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
Objection to Processing
You may object to the processing of your information for specific purposes, particularly in the case of direct marketing communications.
Right to Restrict Processing
In some circumstances, you may request that data processing be restricted, such as while the accuracy of information is being verified.
Data Portability
You have the right to receive data provided based on your consent or a contract in a structured, commonly used, and machine-readable format.
7 Protection of Minors
baajilive is a service intended entirely for individuals aged 21 and above. We do not knowingly collect information from minors.
Age Verification Process
Age verification is mandatory at the time of registration. Age is confirmed through a national ID or other government-issued identity document. If we learn that a minor has created an account, that account will be closed immediately and all related information will be deleted without delay.
If you believe that a minor is using our platform, please notify us at [email protected]. We will take immediate action.
8 Changes to the Policy
baajilive may update this privacy policy from time to time. The policy may be revised in response to legal changes, service improvements, or new security requirements.
Notification of Changes
For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A special banner or notice will be displayed on the website
- The "Last Updated" date at the top of the policy will change
- You may be asked to consent to the new policy at the time of login
If you continue to use the platform after a policy change, you will be considered to have consented to the updated policy. We therefore recommend reviewing this policy regularly.
9 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is committed to resolving your request as quickly as possible.
Contact Information
For more information, please read our Terms & Conditions and Responsible Gaming pages. Answers to common questions can also be found in our FAQ section.